Frequently Asked Questions

Everything you need to know about bringing Birkdale quality into your home.

What is the standard shipping timeframe for furniture items?

Most in-stock furniture pieces are processed within 2-3 business days and delivered via our white-glove service within 7-14 business days, depending on your location.

Do you offer international shipping?

Currently, Birkdale ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home decor items during transit.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

Are your wood products sustainably sourced?

Yes, at Birkdale we prioritize sustainability. Our wooden furniture is crafted using FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.

How can I track my order status?

Once your order departs our warehouse, you will receive an email confirmation containing a tracking number and a link to our logistics partner's real-time portal.

Do you provide assembly services?

Many of our larger furniture collections include complimentary white-glove delivery, which covers room-of-choice placement, full assembly, and removal of all packaging materials.